Ticket Protection with XCover: What You Need to Know

What is Ticket Protection?

City Winery partners with XCover, a trusted third-party insurance provider, to offer ticket protection for guests.

• ✅ Works like standard insurance

• 📋 Requires submitting a claim directly with XCover

• ⚠️ Not all claims are guaranteed a refund

• 🛒  Ticket protection can only be purchased when buying tickets directly through our website.

👉 Important: Please carefully review XCover’s terms and conditions before purchasing.

How to Submit a Claim with XCover

1. Go to xcover.com

2. Sign in using the same email address you used to purchase your tickets

3. Follow the step-by-step instructions provided by XCover

💡 Tip: Claims and refunds are handled entirely by XCover, not City Winery.

Can I Cancel My Ticket Protection?

❌ Once purchased, ticket protection cannot be canceled.

Can I Add Ticket Protection After Booking My Tickets?

❌ Unfortunately, we cannot add ticket protection after your order has been submitted.