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Accessing your City Winery Account

We’re sorry you’re having trouble logging in—don’t worry! There are a few simple steps you can follow to get back into your account.

📚 Table of Content

 

🆕 First-Time Log-In 

If this is your first time creating a City Winery account, you’ll need to register first:

1. Go to citywinery.com

2. Click on the 👤 icon on the top right of the page.

3. Click on New user? Create an account

4. Enter your contact information – use an email you check regularly.

5. Create a password

  • Password must be at least 8 characters
  • Use a number
  • Use a lowercase letter
  • Use an uppercase letter
  • Use a symbol

6. Click Sign up

7. Confirm your account

  • A new window will appear prompting you to confirm your account.

  • Check your inbox, you should receive an email with a one-time-use code.

  • Enter this code on the login page to complete the confirmation.

  • Click Confirm account

 

🚫 Didn’t receive your code?

  • Please wait a few minutes—sometimes it can take a little while to arrive.

  • After 15 minutes, check both your inbox and your spam/junk folder.

  • Make sure the email address you entered is correct.

  • Try resending the code by clicking the Resend Code button on the page.

  • If you still haven’t received the code, contact our support team and we’ll investigate further.

 

🎶🍇 Once registered, you’re all set to enjoy your City Winery experience! 

 

🔑 Returning Guest

If you already have a City Winery account, try these steps:

1. Go to citywinery.com

2. Click on the 👤 icon on the top right of the page.

3. Enter the email address linked to your account

4. Click Next

5. You should received a verification code in your inbox. Enter the code on the login page and click Continue.

🎉 You’re all set! You now have full access to your account.

🚫 Didn’t receive your code?

  • Please wait a few minutes—sometimes it can take a little while to arrive.

  • After 15 minutes, check both your inbox and your spam/junk folder.

  • Make sure the email address you entered is correct.

If you still haven’t received the code, click Try Another Way.

👉 You’ll then have the following options:

  1. Receive a one-time password via email, or

  2. Log in with the password you created when you first registered.

If you don’t remember your password:

  • Click Forgot Password, enter the email linked to your account, and click Reset Password.

  • You’ll receive a code in your inbox to reset your password.

  • Enter this code on the login page and follow the on-screen instructions to complete the process.

 

🔏 Still Having Trouble? If you’ve tried the steps above and are still having issues, our team is here to help!

Contact Us, we’ll make sure you’re back in your account in no time. 😊