---
title: I purchased tickets for the wrong show. How can I fix this?
description: Accidentally booked tickets for the wrong show date, time, or City Winery location? Learn how to request a ticket change and what to keep in mind.
---

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# I purchased tickets for the wrong show. How can I fix this?

If you accidentally purchased tickets for the **wrong show date, time**, or City Winery **location**, our Guest Services team ***may*** be able to help!

### **When can we help?**

- Our Guest Services team can assist only if you want to switch to a show featuring the **same artist at City Winery**.
- If the artist is playing **multiple shows** at City Winery, our Guest Services team may assist with **rebooking your tickets**.
- ⚠️ **Important**: Ticket exchanges are **not possible** if either the show you currently have tickets for, or the show you want to switch to, is **sold out**.

### **How to request a ticket change?**

1\. Fill out our **[contact form](https://help.citywinery.com/city-winery-help-center/contact-us?hsLang=en).**

2\. Provide your **order details**:

- Order number
- Email address used to place the order

 3\. Include your **current ticket info**:

- Original show date and time
- Original City Winery location

4\. Specify your **desired tickets**:

- New show date and time
- New City Winery location (if applicable)

👉 Our Guest Services team will review your request and let you know ***if*** we can accommodate it.

 

### **A Few Things to Keep in Mind**

- Switching between shows is offered **as a courtesy** and is only available **under certain circumstances**.
- All ticket purchases are **final**, and exchanges are subject to **availability** at the discretion of our Guest Services team.

 

✨ We’ll do **our best** to help you enjoy the show you want! 

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