How can I add or report missing loyalty points?

✔️ Requirements

Have an active Vinofile membership.
Download your Digital Membership Card using this link.

You can now use your Digital Membership Card to collect points directly during your visit at any City Winery location. Simply add the pass to your mobile wallet by clicking here (from a mobile device) and show it to our team when you visit. We'll handle the rest!

With your Vinofile digital pass, you can also check your current points balance anytime.

⭐ How can I report missing points?

If you notice that points are missing or weren’t added during your visit, we apologize for the inconvenience. Please contact our Guest Services Team so we can assist you.

Be sure to:

Select Membership Management & Account Management as the service.
Attach any copy of relevant receipts, if available.

A few things to keep in mind

Please note that points can only be earned on Food & Beverage purchases made after July 30, 2025.
For every $1 spent on food & beverage at City Winery, you earn 1 loyalty point.
Loyalty points can be collected at all City Winery locations.

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