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Accessing your City Winery Account

We’re sorry you’re having trouble logging in—don’t worry! There are a few simple steps you can follow to get back into your account.

💡 Tip: If you’re trying to purchase tickets right when a show goes on sale, we recommend logging into your account before selecting your seats. This helps ensure a smoother checkout process.

📚 Table of Content

📧  If you need to update the email address linked to your account, please contact our team. We kindly ask that you do not create a new account, as this could cause issues in accessing your order history.

🆕 First-Time Log-In 

If this is your first time creating a City Winery account, you’ll need to register first:

1. Go to citywinery.com

2. Click on the 👤 icon on the top right of the page.

3. Click on New user? Create an account

4. Enter your contact information – use an email you check regularly, as we will send any time-sensitive event updates here.

5. Create a password

  • Password must be at least 8 characters
  • Use a number
  • Use a lowercase letter
  • Use an uppercase letter
  • Use a symbol

6. Click Sign up

7. Confirm your account

  • A new window will appear prompting you to confirm your account.

  • Check your inbox, you should receive an email with a one-time-use code.

  • Enter this code on the login page to complete the confirmation.

  • Click Confirm account

 

🚫 Didn’t receive your code?

  • Please wait a few minutes—sometimes it can take a little while to arrive.

  • After 15 minutes, check both your inbox and your spam/junk folder.

  • Make sure the email address you entered is correct.

  • Try resending the code by clicking the Resend Code button on the page.

  • If you still haven’t received the code, contact our support team and we’ll investigate further.

 

🎶🍇 Once registered, you’re all set to enjoy your City Winery experience! 

 

🔑 Returning Guest - Account Created Before December 2025

If you've created your City Winery account before December 2025, try these steps:

1. Go to citywinery.com

2. Click on the 👤 icon on the top right of the page.

3. Enter the email address linked to your account

4. Click Next

5. You should receive a verification code in your inbox. Enter the code in the Verification Code field, and click Continue.

🎉 You’re all set! You now have full access to your account.

🚫 Didn’t receive your code?

  • Please wait a few minutes—sometimes it can take a little while to arrive.

  • After 15 minutes, check both your inbox and your spam/junk folder.

  • Make sure the email address you entered is correct.

👉 If you still haven’t received the code:

  • Click Try Another Way.
  • Select the option Password and click Continue.
  • Click on Forgot your password?
  • Enter the email linked to your account and click Reset Password.

  • You’ll receive a code in your inbox to reset your password.

  • Enter this code on the login page and follow the on-screen instructions to complete the process and create a new password.

⚠️Since your account was created before 2025, you'll need to create a new password. Your old password won’t work on our new website.

 

 

🔑 Returning Guest - Account Created After December 2025

If you've created your City Winery account after December 2025, try these steps:

1. Go to citywinery.com

2. Click on the 👤 icon on the top right of the page.

3. Enter the email address linked to your account

4. Click Next

5. You should receive a verification code in your inbox. Enter the code on the login page and click Continue.

🎉 You’re all set! You now have full access to your account.

🚫 Didn’t receive your code?

  • Please wait a few minutes—sometimes it can take a little while to arrive.

  • After 15 minutes, check both your inbox and your spam/junk folder.

  • Make sure the email address you entered is correct.

If you still haven’t received the code, click Try Another Way.

👉 You’ll then have the following options:

  1. Receive a one-time password via email, or

  2. Log in with the password you created when you first registered.

If you don’t remember your password:

  • Click Forgot Password, enter the email linked to your account, and click Reset Password.

  • You’ll receive a code in your inbox to reset your password.

  • Enter this code on the login page and follow the on-screen instructions to complete the process.

 

🔏 Still Having Trouble? If you’ve tried the steps above and are still having issues, our team is here to help!

Contact Us, we’ll make sure you’re back in your account in no time. 😊